Support

As a Currentt partner, you request support in the Currentt App. Click the Support button at the bottom right, complete the support form and click Send.

For general questions, click Request general support. Is your question about a specific installation? Then select the location first and click Request support for this location. This way, we immediately know which installation it is about.

Questions from installers are always sent to the Currentt support department. We aim to contact you within 2 business days.

That depends on the topic. Questions about the installation and configuration of the system are sent to the installer of the location, who then contacts the end user. Questions about using the Currentt App are sent to the Currentt support department. We will then contact the end user within 2 business days.

Request support from the right location, so we can see which installation it is about. Describe what you see and what you expect, and include a screenshot if you see a value or message you do not understand. Is remote support already switched on? Then also pass on the PIN code from the Navigator display.

With remote support, a Currentt employee can temporarily look into the Navigator. The employee can then view the settings and adjust them for you, until you end remote support.

Remote support is off by default. You switch it on via the Remote support menu on the Navigator, or on the Remote support page in the local web app. The Navigator then shows a 6-digit PIN code on its display. You pass this PIN code on to Currentt, for example in your support request.

No. Remote support only works when you switch it on yourself and share the PIN code. Every session gets a new PIN code, and after too many wrong PIN codes, logging in is blocked for an hour. As long as remote support is on, the dashboard shows an icon. In the session history, you can see who logged in and when.

Switch remote support off again in the same place where you switched it on: in the menu on the Navigator or on the Remote support page in the local web app. From that moment on, Currentt can no longer look into the Navigator.

Every time you switch on remote support, you get a new PIN code. A PIN code from an earlier session therefore no longer works. Pass on the PIN code that is currently shown on the Navigator display.