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Remote support

If needed, Currentt can temporarily look into your Navigator remotely to provide support. A Currentt employee can then view the settings and adjust them for you, until you end remote support.

🛟 Switching on remote support​

Remote support is off by default. You switch it on yourself, on the Navigator or in the local web app. The Navigator then shows a 6-digit PIN code on its display. You share this PIN code with Currentt, so a Currentt employee can log in to your Navigator.

You can switch on remote support in two ways: via the menu on the Navigator or via the local web app.

Via the Navigator​

Use the buttons on the Navigator to navigate through the menus.

  • In the menu, go to the Remote support option.
  • Switch on remote support.
  • The Navigator display now shows a 6-digit PIN code.

Via the local web app​

  • Make sure your computer/tablet/phone is connected to the same network as the Navigator.
  • In your browser, go to currentt.local and log in.
  • Go to the Remote support page.
  • Switch on remote support.
  • The Navigator display now shows a 6-digit PIN code.

đŸ”ĸ Sharing the PIN code with Currentt​

  • Read the 6-digit PIN code from the Navigator display.
  • Pass the PIN code on to Currentt, for example in your support request or to the Currentt employee who is helping you.
  • The Currentt employee logs in to your Navigator with the PIN code and can then look into it and adjust the settings.

Every time you switch on remote support, you get a new PIN code. A PIN code from an earlier session no longer works.

⏚ī¸ Ending remote support​

Has your question been resolved? Then switch remote support off again, in the same place where you switched it on: in the menu on the Navigator or on the Remote support page in the local web app. From that moment on, Currentt can no longer look into your Navigator.

🔐 Security​

Remote support only works if you allow it. The following measures are built in for this:

  • New PIN code per session: Every time you switch on remote support, you get a new PIN code.
  • Blocking after wrong PIN codes: If a wrong PIN code is entered too many times, logging in is blocked for an hour.
  • Session history: The session history on the Navigator and in the local web app shows who logged in and when.
  • Icon on the dashboard: As long as remote support is on, the dashboard shows an icon. That way you can always see whether someone can look in remotely.